At PixelPort, we are committed to providing a smooth and efficient shipping experience for our customers. Below is an outline of our shipping policy:
1. Shipping Method As we specialize in digital products, all of our products, including software licenses and product keys, are delivered electronically. After completing your purchase, your product key or license will be sent to your registered email address.
2. Delivery Time
- Instant Delivery: For most digital products, including Microsoft Office, Windows, and other software licenses, the delivery is instant. You will receive your product key or license key directly via email immediately after the transaction is completed and payment is confirmed.
- Email Delivery: If you encounter any delays in receiving your product key, please check your spam or junk email folder. If the email is still not received, contact our customer support for assistance.
3. Order Processing All orders are processed immediately after payment is confirmed. For any issues or verification required, you will be contacted by our customer support team.
4. Shipping Costs
- Digital Products: All digital product deliveries are free of charge as there is no physical shipping involved.
5. International Deliveries Our digital products are available for customers worldwide. There are no geographical restrictions on receiving your product key. As all deliveries are digital, we ensure our products are accessible to you regardless of your location.
6. Incorrect or Missing Information It is your responsibility to ensure that the email address and billing information provided at the time of purchase are accurate and up to date. PixelPort is not responsible for delays caused by incorrect or missing information.
7. Refunds and Cancellations Once your product key or license key has been delivered, it is non-refundable. If you encounter any issues with your product or the activation process, please contact our support team, and we will work to resolve any problems promptly.
8. Support If you experience any issues with your digital product delivery, or if you have not received your product key within the expected timeframe, please reach out to our customer support team:
- Email: [insert email address]
- Phone: [insert phone number, if applicable]
- Online support chat: [insert chat link or hours of operation]
We aim to provide a seamless and hassle-free experience for all customers, and our support team is here to assist with any questions you may have regarding your order.